# Refunding **URL:** \ **Category:** Billing\ **Created:** [26 February 2022 21:31 UTC](https://community.hexane.co/t/refunding/190 "2022-02-26T21:31:45Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Neighbour](https://community.hexane.co/user_avatar/community.hexane.co/neighbour/32/175_2.png) [@Neighbour](https://community.hexane.co/u/Neighbour)\ **Post date:** [26 February 2022 21:31 UTC](https://community.hexane.co/t/refunding/190/1 "2022-02-26T21:31:45Z")
How can I refund? I spent 15 euros like few hours ago and I want a refund, how do i do it? After we tried to reinstall the server, it just showed up as an error and we cannot restart it anymore. If you can help us on the refund, please inform us on how to do it. ---
**Author:** ![Mitch](https://community.hexane.co/user_avatar/community.hexane.co/mitch/32/131_2.png) [@Mitch](https://community.hexane.co/u/Mitch)\ **Post date:** [26 February 2022 21:45 UTC](https://community.hexane.co/t/refunding/190/2 "2022-02-26T21:45:28Z")
Hello, If you would like a refund, create a support ticket explaining your reason and thay you would like a refund. Can be created here: [Login - Hexane Networks](https://billing.hexanenetworks.com/submitticket.php) Select catagory “billing”. Fyi: Your issue is also fixable and maybe fixable by you. You can try steam update tool on the panel. This will make sure all core files are restored. ---
**Author:** ![Neighbour](https://community.hexane.co/user_avatar/community.hexane.co/neighbour/32/175_2.png) [@Neighbour](https://community.hexane.co/u/Neighbour)\ **Post date:** [26 February 2022 23:02 UTC](https://community.hexane.co/t/refunding/190/3 "2022-02-26T23:02:20Z")
Thank you for your guidance, I did send my reasoning behind my refund, hope it gets checked! ---
**Author:** ![Hyro](https://community.hexane.co/user_avatar/community.hexane.co/hyro/32/8_2.png) [@Hyro](https://community.hexane.co/u/Hyro)\ **Post date:** [16 July 2022 13:06 UTC](https://community.hexane.co/t/refunding/190/4 "2022-07-16T13:06:58Z")