Hello!
I have followed all the steps from the email that Hexane provides but everytime i try and connect using the FTP I get connection failed or a ( ECON ) error.
I also cannot upload files using the server panel in file manager. It will load for around 10 minutes and then tell me connection failed also.
Got me a step further although I am now receiving, ‘Login Failed. Exhausted available authentication methods. Please contact your web hosting service provider for assistance’