I have followed all the steps from the email that Hexane provides but everytime i try and connect using the FTP I get connection failed or a ( ECON ) error.
I also cannot upload files using the server panel in file manager. It will load for around 10 minutes and then tell me connection failed also.
Have i missed a step or something?
Please try the following:
IP: Found above the “Restart” and “Stop” button on the game panel (remember to only copy the IP and not the :21 at the end)
Port: 8822 (SFTP)
User: Same one used to login to the Game Panel
Pass: Same one used to login to the Game Panel - can be reset under Account Security
Got me a step further although I am now receiving, ‘Login Failed. Exhausted available authentication methods. Please contact your web hosting service provider for assistance’
Could you show me a screenshot of the connection box, please? (where you have inputted the IP, username etc)
I’m checking this out now. Please give me a moment.
I believe the issue could be related to 2FA. Try adding the token to the end of the password.
I have also reset your password, please find the new on in the email.
To log in to the FTP server set the password in your FTP client to: YourPassword#GeneratedToken
That fixed it, thank you so much!
Awesome! Just to let you know there is an option on the 2FA page to disable it with FTP/SFTP connections if you wish.
Let me know if you need any further help