Billing

If you’d like to upgrade your game servers slots, you can easily do so anytime by reading below. Simply click here and state how many slots you’d like to upgrade to. You will be billed based on how many days are left on…

If you’d like to upgrade your game servers disk space as you’ve noticed your server has stopped working as the limit has been hit, you can easily do so by reading below. Simply click here and ask us the options for a s…

If you’d like to transfer your services to another billing account (friend, coworker, new owner etc), you can easily do so by reading below. Simply click here and state which services you’d like moved along with the ema…

Why does this happen? This happens when you attempt to use Paypal’s subscribe feature without having any form of bank, credit card or debit card added to your Paypal account. How can I pay without a bank, credit card …

It’s common now and then for PayPal to hold a payment you made to us for manual review. These are conducted by PayPal on their side and we can’t speed up nor control the outcome of one of these manual checks. These are p…

If you wish to use a credit / debit card to pay for your services, you’ll need to link one to your billing account first. On the same page, you can also remove any existing cards if necessary. A linked card will automati…

Two-Factor Authentication is an additional method of security to confirm your identity when logging into your account. This means if anyone was to know your credentials (email, password), your account would be safe as th…

We offer a 48 hour money-back guarantee on all purchases if there’s been a mistake, an issue or you simply changed your mind. If you are past the 48 hour mark, we might be able to make an exception depending on the circu…

If you wish to start your service again and you have the invoice available as unpaid, you can pay it and have the service re-created. However, it’ll be a fresh service and you’ll need to contact us in order to get it re-…

What payment methods do you accept? PayPal Credit/Debit Cards Which card types do you accept? PayPal: Visa / Delta / Electron MasterCard / Eurocard Maestro American Express. Stripe (Credit/Debit Card Option at che…

Our default currency is GBP. Upon your first order, you’ll have the option to change this. However, you can’t change it after the fact yourself. Keep in mind the payment processer (PayPal, Stripe) will automatically conv…

If you ordered via the Credit/Debit Card option at checkout, you would’ve added a card to your account for the system to use. Your card will automatically be charged every time your service is set to renew. For example, …

If you wish to remove a credit / debit card to prevent automatic capture of money or if you wish to change the card, you can do so by following the guide below. Click Here to be taken to the Payment Methods page on our B…

If you don’t wish to keep your service with us anymore you can easily cancel it via our billing portal by following the guide below. Click here to be taken to your services page. Select the service you wish to cancel. T…

If you would like to cancel or simply check if you have an automatic PayPal subscription active, this straight forward guide will help you. Navigate to PayPal and proceed to login. Go to Settings. Click Payments. Below…

You can add funds/money to your billing account to use towards future invoices and new orders. Money you add into your account becomes your credit balance. Click Here to be taken to the Billing Area to Add Funds.

Where can I check my affiliate balance? You can view your affiliate balance here. This page also tracks stats about how you link was used. As stated on the affiliates page, you must have a minimum of £35.00 GBP in refer…